Post by account_disabled on Feb 15, 2024 16:26:55 GMT 8
The lines are determined by the cloud user account configuration . Therefore, the same line can be used from different locations. The only requirement is an Internet connection with sufficient broadband. Facilitates call routing When many people answer the same line—for example, in a call center—VoIP makes it easier to route internally transmitted calls . By not relying on a physical phone line, agents have an easier time passing calls to each other, even if they are in different physical locations. Another strong point of VoIP telephony to facilitate call routing is its integration with on-screen interfaces . With a simple search, you can identify the agents that are available at that moment, those most qualified to answer a specific query, etc.
Likewise, the VoIP service can be integrated with a CRM tool to automatically access the file of the contact who is calling and have personal information to better serve them. Encourages video conferencing and file sharing Voice over Belgium Phone Number List Internet Protocol, which is used to transmit sound, is easily combined with other protocols that transmit content in other formats . The most common example is videoconferencing, which is usually associated with VoIP calls. You can also share files while a conversation is taking place, show a presentation... VoIP services are not necessarily limited to voice calls. Disadvantages of VoIP telephony Dependence on Internet connection The quality of the Internet connection becomes extremely important when contracting a VoIP telephone service.
If this connection fails, phone calls will inevitably be affected. Conventional telephony, on the other hand, can be used as an “emergency resource” to avoid being cut off if the Internet fails. It is essential to have acceptable bandwidth at all times. This can be verified with a speed test . Limitations for emergency calls An is that they do not allow calls to 112 , the emergency telephone number in the European Union, Colombia and other countries. This is because emergency lines are set to automatically detect the location of the incoming call. Because VoIP phone lines are not tied to a specific geographic location, they are incompatible with this functionality.
Likewise, the VoIP service can be integrated with a CRM tool to automatically access the file of the contact who is calling and have personal information to better serve them. Encourages video conferencing and file sharing Voice over Belgium Phone Number List Internet Protocol, which is used to transmit sound, is easily combined with other protocols that transmit content in other formats . The most common example is videoconferencing, which is usually associated with VoIP calls. You can also share files while a conversation is taking place, show a presentation... VoIP services are not necessarily limited to voice calls. Disadvantages of VoIP telephony Dependence on Internet connection The quality of the Internet connection becomes extremely important when contracting a VoIP telephone service.
If this connection fails, phone calls will inevitably be affected. Conventional telephony, on the other hand, can be used as an “emergency resource” to avoid being cut off if the Internet fails. It is essential to have acceptable bandwidth at all times. This can be verified with a speed test . Limitations for emergency calls An is that they do not allow calls to 112 , the emergency telephone number in the European Union, Colombia and other countries. This is because emergency lines are set to automatically detect the location of the incoming call. Because VoIP phone lines are not tied to a specific geographic location, they are incompatible with this functionality.